Thank you for shopping at Turkle & Associates!
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return or exchange an item from the date you received it. All Colorescience, Blinc, and Amber sales are final. To be eligible for a return or exchange, your item must have proof of purchase at Turkle & Associates. After 14 days, there is no refund or exchange for returned products.
Once we receive your item, we will inspect it and notify you of status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) or a credit on your account may be applied.
Items purchased in-office or online can be returned at our office or sent by mail. You will be responsible for paying all shipping costs for returning an item. Shipping costs are nonrefundable.
Patient Financial Responsibility:
Cancellation of a Service: Should you find it necessary to cancel a service 72 hours or less prior to your appointment, a $25 Phases’ fee or $50 Turkle & Associates’ fee will be charged to your credit card on file. If the credit card transaction is denied, you will be billed; this amount must be paid prior to your next service.
No Show Appointment: Should you have an appointment scheduled and you fail to appear, or do not call to cancel 72 hours prior to your appointment, a $25 Phases’ fee or $50 Turkle & Associates’ fee will be charged to your credit card on file. If the credit card transaction is denied, you will be billed; this amount must be paid prior to your next service.
Cancellation of Treatment: We understand you may have a situation that forces you to postpone your treatment. Please understand this affects not only your aesthetician but other patients as well.
*If you cancel within seven (7) or more business days before your treatment, a full refund will be given. Should you find it necessary to cancel (2) to six (6) business days prior to your treatment; a refund excluding 25% of the treatment cost will be credited to your account. These dollars may be applied to your rescheduled treatment at the discretion of the practice. Should you find it necessary to cancel a treatment 24 hours or less prior to your treatment, no refund will be issued and you will forfeit all monies paid.
Returned Check: Should a check be returned from the bank, there will be a $40.00 fee to the patient. This fee, as well as the amount of the return check, must be paid before your next service.
Forms of Payment: We accept cash, check, American Express, MasterCard, Visa, and Discover or for a larger procedure(s) you may use Prosper Healthcare Lending or CareCredit.
If you have any questions on how to return your item to us, please contact us: 317-848-0001